Let Tech Wizards Fit All The I.T. Pieces Together For You

Making sense of all of the pieces of your Information Technology (I.T.) can be difficult and expensive.  We provide high-value flat-rate I.T. solutions with guaranteed results to business customers in the greater Raleigh/Durham NC area.  We'll help you fit all the pieces (including "Cloud" services) together so they work efficiently and less expensively.  Taking the guess-work out of tech support expense, our solutions provide a set fixed fee for everything from the smallest repair to a totally outsourced I.T. solution.  Tech Wizards' Flat-Rate I.T. Solutions offer quick, high value service designed to meet your specific needs.

Are you in immediate need of hourly-based tech support at a competitive rate to resolve a current service need?  We are the best source for occasional "break/fix" service calls as well. Call today!  More Details

Click here to schedule your FREE no-obligation Flat-Rate I.T. Solutions Consultation now to determine if our Managed Solutions can lower downtime and save money for your business!

BETTER I.T. SOLUTIONS, BETTER SERVICE, BETTER VALUE - TECH WIZARDS IS THE ANSWER!

        You've got I.T. problems... 


         We've got solutions. 

OUR TECH SUPPORT IS OF QUESTIONABLE VALUE
I don't feel like I'm getting enough "bang for my buck" considering how much I am paying my current tech support provider (or in-house technician).

 

Flat-rate fees almost always offer a much better value than hourly service from an tech support company or from in-house tech support.  Plus, there are never any surpises with a fixed rate fee. 

WE'RE HANDLING TOO MANY ISSUES OURSELVES
"It seems like I'm the I.T. guy around here! I'd love to have an in-house technician, but I can't afford it.
  Let us be your "Virtual I.T. Department".  We can handle all of your tech issues more quickly and at a better value than other tech support options.
WE CAN'T AFFORD NETWORK DOWNTIME
I.T. problems seem to crop up almost everyday.  If it's not the server then it's a printer, or someone's computer, or our internet or email isn't working.
Tech Wizards' monitoring, maintenance, and  management MSP Program services can keep your systems up and running at peak performance levels and reliability with practically zero downtime.
IT TAKES TOO LONG FOR THE TECH TO RESPOND
It seems to take forever for a technician to respond.
We offer GUARANTEED response times by our team of highly-trained technicians and certified engineers.
ON-SITE SERVICE CALLS ARE EXPENSIVE
It takes too long and it costs a fortune for a technician to come onsite every time we have a problem.  Is that really necessary?
Tech Wizards utilizes state-of-the-art remote support tools to very quickly address most issues. Our leading-edge technology allows us to remotely address problems even while your user uses the PC.
I'M BEING "NICKLE & DIME'D TO DEATH
Every time I turn around there is a new charge for extra time needed to resolve an issue.
With fixed flat-rate service you always know exactly how much your tech support will cost, regardless of how much time is required to remediate a problem.
I'M CONSTANTLY DEALING WITH I.T. VENDORS
I'm
the one who has to call my ISP when my Internet service goes down, or my copier vendor when it isn't working, or my phone vendor when that system breaks.  I really don't have the time for that.
With Tech Wizards' Vendor Management service we'll handle all of your technology vendor issues (hardware & software) for you at no extra charge! Stop wasting time on hold with your vendors, then trying to follow their techno-speak. We'll handle it.
I'M WORRIED ABOUT THE SECURITY OF MY DATA
I'm concerned about the security of my data. I don't want anyone hacking in to my network.
We will assess all aspects of network and data security issues, recommend hig-value solutions, and implement a security plan for a flat-rate fee.
Scroll down the page to see more I.T. problems and the solutions available from Tech Wizards.
 

>> Schedule your FREE no-obligation Flat-Rate I.T. Solutions Consultation now!

Why Tech Wizards Flat-Rate I.T. Solutions are right for your business

FOCUS ON YOUR BUSINESS, NOT YOUR I.T.

Running a successful business is a daunting endeavor. You are busy concentrating on being competitive and leveraging your corporate strengths and expertise in order to continually drive business. You don't have time to be concerned with computer problems, server performance, firewall security issues, why email is not working properly, or whether or not your network is going to be online long enough to allow you to print off your invoices. You have bigger fish to fry, notably, making a profit!  You don't want to be distracted by I.T. issues... you just want it all to work as it is supposed to, and "network downtime" is not an option.

FLAT-RATE FEES PROVIDE HIGHER VALUE THAN HOURLY LABOR CHARGES
We believe small and mid-sized businesses deserve information technology (I.T.) services comparable to Fortune 500 companies, at an affordable flat-rate price. Our fixed fee tech support services deliver better value to our clients than is possible with the traditional hourly break/fix model that businesses have turned to in the past.  Times have changed; these days when your network is down you're basically out of business until it is fixed.  When one or more workstations go down, the productivity of those users plummets to zero.  Today's companies simply can't afford the lost productivy caused by network downtime. 

"WORRY-FREE I.T." MEANS INCREASE STAFF PRODUCTIVITY AND MORALE
Tech Wizards' Flat-Rate Solutions will alleviate your I.T. headaches when it comes to quick, affordable tech support and minimized network downtime. We'll reduce and stablize your tech support costs by delivering efficient fixed-rate services, and, if you so choose, proactively maintaining your systems to prevent problems before they impact your users.  This significantly increases the productivity of you and your staff by providing hassle-free support and maximizing uptime.  By leveraging our state-of-the-art network monitoring tools, we can provide you the peace of mind of knowing that your network is being monitored 24/7/365 by expert technicians and engineers. Knowing that Tech Wizards is there to address any potential issue proactively, you can sleep easier at night, concentrating on more core business priorites.

WE HAVE THE RIGHT SOLUTION FOR EVERY BUSINESS... EVERY BUDGET

As a leading Managed Service Provider (MSP), our "Magic" MSP solutions include Monitoring, Maintenance and TOTAL MANAGEMENT programs (providing unlimited support for a flat-rate fee) to fit the specific tech support needs and budget of your business. As a full service support provider, we also offer a range of other I.T. services including, when appropriate, hourly services when that is the most economical solution for our client. 

 

You've got I.T. problems... Tech Wizards has solutions.
WE CAN'T WORK WHEN THE PCs DON'T WORK
Productivity (and morale) are low because our systems go down so often.  It's frustrating!
By proactively maintaining your equipment and monitoring your systems, downtime can be dramatically reduced so your staff can stay busy.
NOT PREPARED FOR A SERVER DISASTER
I'm afraid of what will happen in the event of  catastrophic damage to or theft of our server(s).
Tech Wizards services includes Business Continuity consulting and Disaster Recovery solutions to insure that your business survives any disaster.
I'M IN THE DARK AS FAR AS OUR I.T. GOES
Most of the time I'm "flying blind" when it comes to  I.T.  I don't really know what we have, whether or not it is current, how well it performs, or what else I need.
In addition to comprehensive documentation and monthly performance reports, regularly-scheduled Technology Reviews with you and your team are available in order to keep you fully informed.
I.T. EXPENSES VARY WILDLY FROM YEAR TO YEAR
My tech support expenses and hardware costs are virtually impossible to project from year to year, or even month-to-month.  There has to be a better way.
Budgeting becomes very easy with our fixed flat-rate fees and our annual hardware assessments and technology recommendations.  And your fixed rate can be locked in for up to three years!
I NEED SOMEONE I CAN TRUST FOR I.T. ADVICE
I need trusted advice regarding virus protection, SPAM filtering, keeping my systems updated, preventing unauthorized web surfing, and other tech issues.
Tech Wizards wants to be your technology PARTNER, not just a service provider.  As such, we will serve as your "Virtual CIO", guiding you toward the right techology solutions that also fit your I.T. budget.
I NEED ONE, BUT I CAN'T AFFORD MY OWN TECH GUY
I've got an in-house technician but his salary and benefits are killing my bottom line, and I still often need to call for a more skilled tech for big problems.
By functioning as your "Virtual I.T. Department", our entire team of technicians and certified network engineers are standing by to provide any needed support at a fraction of the cost of an in-house tech.
I DON'T KNOW ANYTHING ABOUT "THE CLOUD"
I've heard that "Cloud Comuputing" is the next big thing, but I don't know if it is right for our company and if so, I don't know how to obtain these services.
Cloud computing, also referred to as Software-As-A-Service (SAAS), can be a good approach to I.T. services for some businesses.  Tech Wizards understands the cloud and can "clear the fog".

>> Schedule your FREE no-obligation Flat-Rate I.T. Solutions Consultation now!

 

How Tech Wizards Minimizes The Hassle And Expense of I.T. For Your Company

   Worry-Free I.T. (Peace of Mind)

 

  • 24/7/365 Network Monitoring

  • Online Systems Management

  • Help Desk Services (during business hours)

  • Optional 24/7/365 Help Desk Services

  • Unlimited Support (during business hours)

  • Virus/Spyware/SPAM Management

  • I.T. Expense Reduction Analysis

  • Scheduled System Security Reviews

  • Complete I.T. Vendor Management

  • Server and PC Patch Mgmt (Updates)

  • Bi-Weekly Remote Network Maintenance

  • Quarterly Onsite Network Maintenance

  • Monthly Remote Desktop Maintenance

  • Annual Onsite Desktop Maintenance

  • Networked Printer Management

  • Business Continuity Management

  • Onsite & Remote (Online) Backup Mgmt

  • Backup & Disaster Recovery Management

  • Product Procurement/Equipment Leasing

   Cost Control (I.T. Expense Reduction)

 

  • Flat-Rate Fees for most services
    • Pay for results, not labor hours
    • Fixed rate service (no surprises)
    • Easy to project future expenses
    • Lock in rates for up to three years
  • Improved Staff Morale and Productivity
    • Minimizing network, email, server, workstation, and printer downtime prevents disruptions to workflow. and keeps your staff on task.
    • Minimal downtime improves staff morale; less stress = better work.
  • Unlimited Support Option Available
    • Telephone Support
    • Remote Desktop Access Support
    • Onsite Service & Support
    • Discounted After-Hours Support
  • I.T. Vendor Management Available
    • Internet Service Provider
    • Telephone company/vendor
    • Copier vendor/supplier
    • Other hardware/software vendors
    • We make the calls; we wait on hold; we work with the vendor to resolve problems or negotiate contracts.
    • You stay focus on your business.
  • Asset & Performance Reporting Option
    • Full Network Documentation
    • Asset Tracking & Lifecycle Mgmt
    • Performance Monitoring & Reporting
    • Monthly Executive Summary Report

 

 

As a leading Tech Support Provider, here's what else we do...

  • Hourly & Fixed Flat-Rate I.T. Services in...

    • Raleigh, North Carolina

    • Durham, Chapel Hill,  Morrisville

    • Cary, Apex, Holly Springs

    • Wake Forest, Knightdale, and Rolesville

    • Garner and  Fuquay

  • Server, Mac and Windows PC Computer Repairs

  • Wireless Connectivity Support

  • Email/Exchange Management

  • Firewall & Router Management

  • Software License Management

  • Hardware, Server, & Software Installations

  • Server, Workstation, and Network Upgrades

  • Network Administration (Users, Groups, Rights)

  • Data Security  Assessment

  • Standard Data Recovery Solutions

  • Advanced Data Recovery Solutions

  • Security Policy Planning

  • Software Application Support

  • Hard Drive Space Management

  • Server and Computer Troubleshooting

  • Computer Cleaning and PC Tune-Ups

  • Virus Removal & Spyware Removal

  • Internet & VPN Connectivity Support
  • Cloud Services (Software-As-A-Service, or SAAS)
  • Microsoft Office 365 Online service provider
  • After Hours Phone and Remote Support
  • iPhone, Android, Windows Device Connectivity
  • VOIP Telephone Solutions
  • Public Wireless Internet Access
  • Cabling (Data & Communications)
  • Local Backup Solutions
  • Online Backup Solutions
  • Email Continuity/Backup Solutions
  • Email Archiving Solutions
  • Junk Email/SPAM Solutions
  • Anti-Malware Solutions
  • Advanced Data Recovery Solutions
  • Firewall and UTM Solutions
  • Website Monitoring and Website Blocking
  • Web Usage Controls
  • Hosted Exchange Server
  • Hosted SharePoint Server
  • Web Site Design Services
  • Web Content Management Solutions
  • Web Hosting Services
  • Domain Name Registration Services
  • Web Hosting and Domain Name Services

MAILING ADDRESS

Tech Wizards LLC
P.O. Box 91252
Raleigh, NC 27675

919 841-5506

www.TwizNC.com
support@TwizNC.com 

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