Flat-Rate "Magic" MSP Solutions Comparison

<< Click here for an overview of our Flat-Rate Service Solutions

 

PROGRAM FEATURES, BENEFITS, AND ADVANTAGES COMPARISON

Essential Monitoring

Enhanced Monitoring

Proactive Maintenance

Total Management

UNLIMITED ON-SITE SUPPORT (reg hrs)

No

No

No

Yes

UNLIMITED REMOTE SUPPORT (reg hrs)

No

No

No

Yes

UNLIMITED PHONE SUPPORT (regular hrs)

No

No

No

Yes

I.T. VENDOR MANAGEMENT

Billable

Billable

Billable

Included

GUARANTEED RESPONSE TIMES

No

No

Optional

Yes (as per your SLA)

ONLINE SERVICE REQUESTS/TRACKING

No

No

Yes

Yes

ASSET MANAGEMENT (tracking, licensing, etc.)

No

No

Yes

Yes

SCHEDULED MAINTENANCE

Billable

Billable

Included

Included

PATCH MGMT (updates, service packs)

Billable

Billable

Included/Automatic

Included/Automatic

SYSTEM ASSESSMENT & OPTIMIZATION

Billable

Billable

Included

Included

FULL IT SECURITY RISK ASSESSMENT

Billable

Billable

Included

Included

COMPLETE SYSTEM DOCUMENTATION

Billable

Included

Included

Included

NETWORK PERFORMANCE REPORTS

No

Yes

Yes

Yes

HEALTH & PERFORMANCE MONITORING

No

Yes

Yes

Yes

PREDICTIVE FAILURE MONITORING

No

Yes

Yes

Yes

24/7 SERVER AVAILABILITY MONITORING

OS Only (not hardware)

Yes

Yes

Yes

24/7 PC AVAILABILITY MONITORING

Yes

Yes

Yes

Yes

24/7 MONITORING OF OTHER DEVICES

Yes

Yes

Yes

Yes

HARDWARE LIFECYCLE MANAGEMENT

Yes

Yes

Yes

Yes

INSTANT ALERTS (and trouble ticket generation)

Yes

Yes

Yes

Yes

EXECUTIVE SUMMARY REPORTS

Yes

Yes

Yes

Yes

GUARANTEED SERVICE & SATISFACTION

Yes

Yes

Yes

Yes

CENTRALLY MANAGED VIRUS PROTECTION

Available

Available

Available

Available

VIRTUAL CIO (for reviews & strategy planning)

Semi-Annually

Semi-Annually

Semi-Annually

Quarterly

CONSULTING SERVICES (advice, project mgmt)

Yes (extra charges apply)

Yes (extra charges apply)

Yes (extra charges apply)

Totally Free!

REMOTE SUPPORT AVAILABLE

Yes (Billable)

Yes (Billable)

Yes (Billable)

Yes (Included!)

AFTER-HOURS SUPPORT AVAILABLE

Yes (extra charges will apply)

Yes (extra charges will apply)

Yes (extra charges will apply)

Yes (extra charges may apply)

PROJECT WORK LABOR DISCOUNT

2.5%

5%

7.5%

10%

PREPAID BLOCKS OF HOURS DISCOUNT

Up to 25%

Up to 29%

Up to 33%

Unlimited Hrs Included!

PRIORITY SERVICE LEVEL

4

3

2

1

SERVICE HOURS AND LABOR RATES FOR REGULAR SERVICE, EVENING & WEEKEND SERVICE, AND EMERGENCY SERVICE

Essential Monitoring

Enhanced Monitoring

Proactive Maintenance

Total Management

Regular Service Hours (for non-emergency service)

Mon-Fri, 8am-6pm

Mon-Fri, 8am-6pm

Mon-Fri, 8am-8pm

Established in SLA*

Regular Service Hours Labor (network/workstation)

$160/$140 per hour

$150/$130 per hour

$135/$120 per hour

Totally Free!

Standard Response Time (during regular hours)

By 3rd Business Days

By 2nd Business Day

Same Day/Next Day

Established in SLA*

Emergency Service Response Time (regular hrs)

Not always available

Usually 3-6 Business Hrs

Usually 2-4 Business Hrs

Established in SLA*

Emergency Service Fee (during regular hours)

$100 Extra Charge

$75 Extra Charge

$50 Extra Charge

Totally Free!

Evening/Weekend Hours

M-F, 6pm-8pm  Sat 9-5

M-F, 6pm-8pm  Sat 9-5

Sat 8am-5pm

Established in SLA*

Evening/Weekend Rates (for scheduled service)

$200/$175 per hour

$185/$160 per hour

$160/$145 per hour

Established in SLA*

Evening/Weekend Emergency Labor Rate

$200/hour

$175/hour

$150/hour

Established in SLA*

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