Proactive Maintenance Magic

Industry data indicates that as much as 95% of I.T. downtime occurs as a result of preventable failures.  Our Proactive Maintenance Magic fixed flat-rate fee solution is our mid-level managed solution which adds a regimen of proactive "best practices"-based maintenance and optimization procedures as well as the centralized patch management (Windows Update) capabilities of our Network Operations Center (NOC) to our Proactive Monitoring Magic program. 

 

This program is particularly valuable to businesses who place a high value on network "uptime" and who suffer reduced staff productivity when their systems are down or not operating at optimal performance and speed.  These solutions provide these high-value benefits...

 

  • Includes our Enhanced Monitoring Magic service so problem remediation response time is dramatically reduced as a result 24/7/365 network monitoring, Predictive Failure monitoring, and alerts generated by our Network Operations Center (NOC).   This includes...

    • Documentation, Reporting, & Asset Management.

    • 24/7/365 Availability, Health & Performance, and Predictive Failure Monitoring.

    • Instant Alerts for fast remediation of existing or potential issues.

  • Guaranteed Scheduled Maintenance and Automatic Patch Management is performed periodically to assure peak performance, highest security, and to prevent potential problems from developing.

  • Optimal network performance is assured as a result of our extensive scheduled "Maintenance Magic" Checklists, executed both remotely and onsite. This program also includes a comprehensive initial system assessment and network optimization process.

  • Network "downtime" is dramatically reduced as a result Predictive Failure Monitoring and our "best-practices" approach to maintenance and incident avoidance.

  • Enhanced Network Security is assured via our initial Full IT Security Risk Assessment and Enhanced Security Implementation process as well as by more extensive security monitoring.

  • Online Ticket Creation & Tracking via password-protected access to our web Support Portal, or by calling our fully-staffed Help Desk, with a Level 2 service priority level.

  • Quick Response - If you have pre-approved authorization for Tech Wizards to respond to failures then our Help Desk will immediately (during business hours) begin the remediation process.  If not then we will contact you (during business hours) to obtain authorization to begin remediation of the failure.

  • Fast Remediation - Utilizing our Network Operations Center (NOC), our Help Desk will remotely access the failed system or device and begin remediation.  If remote access will not resolve the issue then a field service technician will be dispatched for on-site service.

  • Guaranteed Service & Customer Satisfaction - We guarantee both our service and your complete satisfaction.  If it is not fixed right, the first time, then we will come back at no charge for further troubleshooting to insure complete resolution (some exceptions apply).

  • Higher Service Priority Level (Level 2) insures quick remediation of all issues.

  • Semi-Annual Virtual CIO Meetings - Access our technology experts for I.T. advice, guidance, evaluations, project management, technology reviews, and I.T. planning sessions.

  • Discounted Reactive Labor Hours & Project Work Rates - Discounts are provided for prepaid blocks of hours and project work.

  • Improved Staff Productivity & Morale as a result of far less frustration with and downtime of their workstations. 

The three Proactive Maintenance Magic solutions available from Tech Wizards are...

  1. Proactive Server Magic including all network devices (router, firewall, etc.)

  2. Proactive Network Magic including all servers, PCs, and network devices

  3. Proactive Workstation Magic (available only when a server is not present) 

Click here to schedule your FREE no-obligation Flat-Rate I.T. Solutions Consultation now to determine if our Managed Solutions can lower downtime and save money for your business!