| Monitoring Magic|
|Our entry-level monitoring solutions are designed to reduce the impact of I.T. failures on your business by reducing the amount of time from failure to recovery and, in most cases, relieve you of the need to report failures for remediation. This is accomplished by leveraging our state-of-the-art 24/7/365 monitoring tools. By constantly monitoring mission critical devices and services, when an impending problem or a failure is detected, an Instant Alert is immediately generated to our Help Desk. Depending on if you've pre-approved remediation, we'll either start troubleshooting right away (in which case, the problem may be resolved even before you become aware of it) or we'll inform you of the issue and let you decide if you want us to handle it or if you want to correct the problem yourself. |
This plan is for businesses looking for a low-cost fixed flat-rate fee monitoring solution or monitoring backed by a team of skilled technicians and network engineers on call for reactive support issues. Although no maintenance procedures or labor hours are included in this plan, pre-paid blocks of hours are available at a discount, as well as discounts for project work. Essential Monitoring Magic Enhanced Monitoring Magic
|In addition to the monitoring services summerized above, our Proactive Maintenance Magic solution includes regularly scheduled, comprehensive, proactive "best practice"-based system maintenance checklists, system optimization procedures, patch management, and the Predictive Failure Monitoring capabilities of our Network Operations Center (NOC). You also gain access to our online Trouble Ticket creation and tracking system, Asset Management Services, full documentation of your network, and monthly Executive Summary Reports detailing the health and performance of your network.|
Industry data suggests that as much as 95% of I.T. downtime occurs as a result of preventable failures. This fixed flat-rate fee program is particularly valuable to businesses who place a high value on network "uptime" and who suffer reduced staff productivity and morale when their systems are down or not operating at peak performance and speed. Although no labor hours are included in this plan, pre-paid blocks of hours are available at a discount greater than that provided to non-contract customers, as well as discounts for project work. Click here for more details.
Total Management Magic
Our premier Managed Solution plan provides completely "Worry-Free I.T" at a fixed flat-rate fee. This proactive managed service solution covers every aspect of your I.T. environment for you, letting you focus on your core business priorities. And the wide range of services included in this plan provide a significantly better value than any other tech support model.