Single Incident Remote Support Services

For computers or servers that have a working internet connection, Tech Wizards can quickly and securely access those devices via a remote desktop connection in order to provide "single incident" service, repairs, or other assistance or tutoring ("one-off" remote service appointments).

Remote Support Services are included at no extra charge for most of our Flat Rate Managed Services plans.  See those plans for additional details.

Our Commitment

Our Remote Support Services are designed to provide quick, secure, no hassle, remote support to businesses of all sizes as well as to residential customers.

Our expert technicians appreciate the value of your time and your dollar. You should not have to waste time or pay needlessly until you are completely satisfied which is why we do not charge connection fees, diagnostic fees, service fees or any other fees that are not revealed up front to you. And we bill by the minute, so you only pay for the time spent remediating your issue (no "rounding up" to pad a bill).  In addition, we do not even charge you if we are unable to fully resolve your concerns; we will refund 100% of your bill if we don't fully resolve an issue to your satisfaction. This is our way of building your trust in us and our commitment to your satisfaction.

Our Services

We support all Microsoft Operating Systems as well as all major software programs. We specialize in configuring Microsoft SBS, Server 2011, Server 2008, and Server 2003, and Microsoft Exchange Server.  We also support LAN, WAN, Wired, and Wireless Networks and VPN connections.

Our services are provided by highly trained professional technicians.  Our experts can help with all makes and models of PCs and servers, as well as most other networked devices. We bring professional expertise in the areas of Microsoft Windows, Microsoft applications and other hardware problems, and our work includes:

  • Comprehensive troubleshooting of your computer or server
  • Virus, Adware, and Spyware protection, detection and removal
  • Email Troubleshooting, Email Archiving and SPAM filtering solutions
  • Computer Software support for most major software applications
  • Computer Clean-up and Tune-up Services
  • Server and Computer Optimization
  • Domain Administration (including new user setups)
  • Data Backup and Disaster Recovery solutions

Our Remote Support Charges

Our fee for remote services is $33 per quarter-hour with a 15 minute minimum charge.

Click on the "Call Me" button below to automatically call for Remote Support now.

Tech Wizards LLC
1-888-MY-ETHER ext. 01636577